Frequently asked questions to help you buy a voucher, a gift box or an item - jean luc Brendel
Are gift boxes sent immediately after purchase?
Your Jean-Luc Brendel gift box is sent immediately in digital version after your purchase, allowing you to give it without delay. You can also choose to have a gift pouch version sent to your home, with standard shipping times for postal delivery. Enjoy the gourmet universe of Jean-Luc Brendel.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for use at our establishments in Riquewihr, including the gastronomic restaurant La Table du Gourmet and the Brendelstub. At Jean-Luc Brendel, we offer a unique and memorable culinary experience.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the beneficiary without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at our establishment jean luc Brendel.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or opt for in-store pickup when placing your order. The digital version is available immediately, while home delivery is done in a gift envelope. These options are offered at our establishment Jean-Luc Brendel.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, for a unique experience at Jean-Luc Brendel.
How do I create a group fund and invite people?
To create a group gift and offer a gift box at Jean-Luc Brendel, select the dedicated option during your purchase. You can then invite participants via email or link sharing, and customize your gift box as you wish.
How can I choose the amount for a gift card?
At Jean-Luc Brendel, you can choose from several gift boxes offered at predetermined amounts, ranging from €55 to €498, to offer a gastronomic experience or a stay in Riquewihr.
How can I log in to my account?
To access your account on our official store, go to the login page and enter your email address and password. If you have forgotten your password, use the reset option available on the login page, at our establishment jean luc Brendel.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at Jean Luc Brendel.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones, for a gourmet experience at Jean-Luc Brendel.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at Jean Luc Brendel.
How do I purchase or give a gift box?
To offer a Jean-Luc Brendel gift box, choose your box from our selection, add it to your cart, and personalize it with a message. You can opt for a gift pouch version delivered to your home or an immediate digital send, with flexible booking at the Jean-Luc Brendel establishment.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our gift certificates allow the recipient to freely choose among the experiences offered by Jean-Luc Brendel establishments in Riquewihr.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order are possible according to the reservation conditions of the jean luc Brendel establishment.
Is the gift box customer service reachable by email?
You can write to us at the email address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at Jean Luc Brendel.
Is the gift box customer service reachable by phone?
Jean-Luc Brendel's customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also reach us by email or through our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online in your personal space. All you need to do is log in with the credentials received when purchasing your box from Jean-Luc Brendel.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. The chat opening hours are indicated on the contact page of our establishment jean luc Brendel.
Is there a dedicated customer service for gift boxes?
A dedicated customer service team is at your disposal to answer all your questions about your gift box at Jean-Luc Brendel. You can reach us by phone, email, or through our online form for help and useful information.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specially designed to answer your questions about gift boxes. You will find useful information about their use, validity, and much more. Enjoy your experience at Jean Luc Brendel to the fullest.
Is spa access included in my gift box?
Access to the spa is not included in the services provided in the jean luc Brendel gift boxes.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a Jean-Luc Brendel gift box has access to the same services as other customers, subject to availability and the establishment's conditions in Riquewihr.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at Jean-Luc Brendel.
Is parking included in my gift box?
Jean-Luc Brendel's gift boxes do not include parking. Please check the reservation conditions to confirm this information.
Is breakfast included in my gift box?
Breakfast is not systematically included in the gift boxes. The services included vary according to the chosen box. You will enjoy a stay at one of Jean-Luc Brendel's establishments in Riquewihr, Alsace.
Is special attention given to the recipient of a gift box?
Recipients of Jean-Luc Brendel gift boxes receive special attention for a gourmet and sensory experience. The terms are specified upon reservation, with various options depending on the chosen box, at Jean-Luc Brendel establishments.
Is a welcome drink included in my gift box?
The presence of a welcome drink is not systematically included in the gift boxes of the jean luc Brendel establishment. The specific details of your box are indicated in the general conditions that accompany it.
Should we bring towels to the Spa?
The towels are provided by the jean luc Brendel establishment. For added comfort, you can bring your own towels if you wish.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple jean luc Brendel gift boxes for your employees and customize them to your liking, directly from our official jean luc Brendel store.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or paper format. The boxes are customizable and delivered immediately according to your choice, at our establishment Jean Luc Brendel.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases at Jean-Luc Brendel, with a customized quote based on the ordered volume.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for employee committees, with preferential rates and customization options tailored to your needs at Jean Luc Brendel.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update it by providing us with your order number and the new details. The establishment's conditions apply, at Jean Luc Brendel.
How can I leave a review for my gift box?
To share your experience, you can leave a review by logging into your customer account. The terms depend on the conditions of the jean luc Brendel establishment.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or reach us by phone during opening hours. The specific conditions for each box are detailed at the time of purchase in our jean luc Brendel establishment.
Is there a dress code for the gift box?
The dress code varies depending on the establishment chosen at Jean-Luc Brendel. For the gastronomic restaurant La Table du Gourmet, elegant attire is recommended, while La Brendelstub has a more casual atmosphere. Check the specific conditions of the establishment to know the dress code in effect at Jean-Luc Brendel.
From what age can I get a treatment?
The minimum age to receive a treatment at Jean-Luc Brendel depends on the specific conditions of each establishment. For more details, it is recommended to check the specifics when booking your experience.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. Beneficiaries can book their dates directly with the establishment. Jean-Luc Brendel gift boxes allow you to discover gourmet places and unique culinary experiences in Riquewihr, Alsace.
How can one access the hotel from the airport?
To access the hotel from the airport, you can use public transportation or a taxi service. The establishment jean luc Brendel is located in the heart of Riquewihr, in Alsace, and is easily accessible from the region's main airports.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the infrastructure of each Jean-Luc Brendel establishment in Riquewihr. Places like La Table du Gourmet, La Brendelstub, or accommodations such as B Suites, B Cottage, and B Vintage may have specific adaptations. For an adapted experience, it is advisable to check the access conditions directly with the Jean-Luc Brendel establishment.
Are pets allowed in the establishment?
The pet accommodation policy varies depending on the Jean-Luc Brendel establishments. For hotel stays, such as B Suites, B Cottage, or B Vintage, it is recommended to check the specific conditions upon booking. For restaurants, such as La Table du Gourmet or La Brendelstub, pets are generally not allowed in the dining areas, in our establishment jean luc Brendel.
Where can I find the menus?
The menus for the restaurants La Table du Gourmet and La Brendelstub are available on the official website of Jean-Luc Brendel, where you can discover the culinary creations of the starred chef. Conditions may vary depending on the jean luc Brendel establishment.
What are the hours of operation?
The opening hours of Jean-Luc Brendel establishments vary depending on the service. La Table du Gourmet and La Brendelstub have specific hours for their meals, while accommodations such as B Suites, B Cottage, and B Vintage offer services throughout the day. To fully enjoy your gift box, we recommend checking the opening hours directly on our jean luc Brendel website.
Is there parking available near the establishment?
The availability of nearby parking depends on the establishment chosen at Jean-Luc Brendel.
What are the delivery methods for gift boxes/vouchers?
Jean Luc Brendel gift boxes can be delivered by email or by mail according to your preference. You can choose to send an immediate digital version or a gift pouch to your home, with fast and secure shipping from our official Jean Luc Brendel store.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can choose immediate digital delivery or have a gift pouch version sent to your home, for quick and convenient delivery. Take advantage of this option to offer an exceptional moment at our jean luc Brendel establishment.
In addition to gift boxes, is it possible to order or have items delivered?
At Jean-Luc Brendel, we offer only gift boxes for our establishments. For additional items, the conditions are specified at the time of purchase, in our Jean-Luc Brendel establishment.
Is the gift box available in physical format?
Yes, Jean-Luc Brendel gift boxes are available in physical format. You can also opt for a digital version for immediate delivery. The boxes can be customized according to your preferences, with quick shipping to your home or at our Jean-Luc Brendel establishment.
Is the box presented in a neat packaging?
Yes, our Jean-Luc Brendel gift boxes are carefully wrapped to offer an elegant and neat presentation, with a gift pouch available for home delivery.
Is the gift box available in a digital format (e-gift box)?
Yes, Jean-Luc Brendel's gift boxes are available in digital version. You can choose immediate email delivery for instant redemption, or opt for home delivery of the gift pouch. Enjoy the gourmet universe of Jean-Luc Brendel in Riquewihr.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order at Jean-Luc Brendel. The box is sent immediately in digital format, and you can choose and customize your box to your liking.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and times vary depending on the destination, with immediate dispatch in digital format for optimal flexibility, at our establishment jean luc Brendel.
What are the delivery times for gift boxes by mail?
The gift boxes from Jean-Luc Brendel are shipped within 24 to 48 hours after the order, depending on stock availability. Delivery takes 2 to 5 business days in metropolitan France, with email tracking of the package. Delivery times may vary depending on the destination, but the boxes are usually delivered quickly for an unforgettable gourmet experience at Jean-Luc Brendel.
Is it possible to schedule a delivery date?
You can schedule the delivery date of your gift box during your order. Jean-Luc Brendel gift boxes are delivered in a gift pouch to your home, with immediate digital dispatch. This way, you benefit from the best rate directly from the Jean-Luc Brendel establishment.
Is express delivery available?
Express delivery of your gift box is available according to the options offered when you placed your order at Jean-Luc Brendel.
How can I track my order?
You can track your order by logging into your account on our website. You will also receive a confirmation email with the details of your purchase. All our gift boxes must be booked directly with the establishment jean luc Brendel.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail. The digital version is sent immediately, while the gift pouch version is delivered to your home. Enjoy the gourmet universe of Jean-Luc Brendel in Riquewihr.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 2 to 5 business days from the confirmation of your order. You will receive your gift box in a neat packaging, ready to give, at jean luc Brendel.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid and you can use it for a new reservation according to the conditions of the establishment jean luc Brendel.
Can my gift box be extended if not used?
The extension of your Jean-Luc Brendel gift box depends on the establishment's conditions. The boxes are valid for a specific period, but an extension may be considered based on availability and the specific conditions of the Jean-Luc Brendel establishment.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the jean luc Brendel establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, in our establishment jean luc Brendel.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and conditions of the jean luc Brendel establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box varies according to the establishment's conditions. At Jean-Luc Brendel, these conditions are specified at the time of booking.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible depending on availability and the reservation conditions of our establishment jean luc Brendel.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift certificates. You can use them to book a gastronomic experience or a stay at Jean-Luc Brendel's establishments in Riquewihr.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Special gift boxes are available for events like Valentine's Day, Christmas, or weddings at Jean-Luc Brendel. Explore our online selection to discover the available offers and give your loved ones an exceptional moment.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At Jean-Luc Brendel, we have designed gift boxes to celebrate special occasions like birthdays, weddings, or gatherings with friends. You will find unique experiences, tailored to each moment, to offer an unforgettable stay or meal in our establishments in Riquewihr.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries, thus providing you with an authentic experience directly from the jean luc Brendel establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in Jean-Luc Brendel's gift boxes correspond to those offered by the establishment, whether for gastronomic experiences at La Table du Gourmet or stays in Riquewihr. The boxes offer a choice among various services such as meals, stays, or activities, while guaranteeing an exceptional experience in the world of Jean-Luc Brendel.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability at the time of booking at our establishment jean luc Brendel.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at Jean-Luc Brendel.
Is online payment secure?
Online payment for your jean luc Brendel gift boxes is fully secure on our platform.
Is payment via group or shared payment possible?
Payment via group or shared methods is not available for the gift boxes at jean luc Brendel. You can pay for your order by credit card, bank transfer, or PayPal, depending on the options available at the time of purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The Jean-Luc Brendel gift boxes are specially designed to offer a unique experience in our establishments in Riquewihr. Each box allows you to enjoy a gastronomic meal or a stay in a place steeped in history and creativity, the signature of our starred chef Jean-Luc Brendel.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the gift boxes at the jean luc Brendel establishment.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You benefit from a secure payment directly with our establishment jean luc Brendel.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Jean Luc Brendel.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our site are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at Jean-Luc Brendel.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account on our website. There, you will find all the necessary information related to your purchases of gift boxes at Jean-Luc Brendel.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your Jean-Luc Brendel gift box purchases.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at Jean Luc Brendel. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment jean luc Brendel.
Can a promotional code be used?
You can use a promotional code when purchasing a gift set at Jean-Luc Brendel. Check its validity and usage in the terms and conditions of sale.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best rate by purchasing directly from the jean luc Brendel establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the jean luc Brendel establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a personal touch, at Jean-Luc Brendel.
Can we add options to your gift box offers?
Jean-Luc Brendel's gift boxes can be customized to your liking. Available options include gastronomic experiences, stays in Riquewihr, and gift vouchers with a free amount, for total freedom of choice in the world of Jean-Luc Brendel.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift sets to enhance them before postal delivery. You can customize the packaging during your online order for an additional touch of elegance at Jean-Luc Brendel.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion. At Jean-Luc Brendel, you choose and customize your box to your liking.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment jean luc Brendel.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. At Jean-Luc Brendel, we ensure that your experience is pleasant and hassle-free.
Can partially used gift boxes be refunded?
Partially used gift boxes at Jean-Luc Brendel are non-refundable. We advise you to check the specific conditions at the time of purchase for more details.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a Jean-Luc Brendel gift box for another of equal or greater value, under certain conditions. The boxes can be customized according to your wishes, and the lucky recipient can book their dates directly with the Jean-Luc Brendel establishment.
Does the right of withdrawal apply to the purchase of a gift box?
At Jean-Luc Brendel, the right of withdrawal does not apply to gift boxes, as they involve service provisions. These boxes are non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is possible according to the conditions specified at the time of purchase, in our establishment jean luc Brendel.
What should I do if the received box is damaged or contains an error?
If your Jean-Luc Brendel gift box is damaged or contains an error, please provide us with a photo of the box. We will process your request promptly according to the conditions of the Jean-Luc Brendel establishment.
Can I get a refund for a gift box if I change my mind after purchase?
Jean-Luc Brendel gift boxes are non-refundable after purchase, in accordance with the general terms and conditions of our establishment Jean-Luc Brendel.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use the gift box before its expiration date, it unfortunately can no longer be used. Jean-Luc Brendel gift boxes are valid for a specific duration, and it is important to check the validity conditions at the time of purchase. At Jean-Luc Brendel, we do everything we can to offer an unforgettable gastronomic experience.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the jean luc Brendel establishment.
How can I redeem the cashback?
The kitty is available as a gift certificate or a gift box. To use it, simply book with the establishment according to availability and the conditions indicated on the box. In our establishment jean luc Brendel.
What is the processing time for a refund after I make a request?
The refund processing times for a gift box purchased at Jean-Luc Brendel vary depending on the specific conditions of the chosen box. Generally, the refund is processed within 14 days after the request is validated, at our Jean-Luc Brendel establishment.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased at Jean-Luc Brendel are neither exchangeable nor refundable, in accordance with the general terms and conditions of our establishment Jean-Luc Brendel.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the establishment's availability. You can check the available dates during your reservation at our establishment jean luc Brendel.
Is booking with a gift box subject to availability?
The reservation with a gift box at Jean-Luc Brendel is subject to the establishment's availability. To fully enjoy your experience, it is recommended to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at Jean Luc Brendel.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Jean-Luc Brendel, have your gift box number ready. This number is essential to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the jean luc Brendel establishment. You can book your dates directly with the establishment to enjoy your gourmet experience.
Can I use my gift box on holidays?
Using your gift box at Jean-Luc Brendel is possible on public holidays, subject to the establishment's availability. To fully enjoy your experience, we recommend booking in advance, especially for public holidays, to guarantee your spot in our Jean-Luc Brendel restaurants or accommodations.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. The beneficiary can book their dates at the jean luc Brendel establishment.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the Jean-Luc Brendel establishment. The reservation can be made by phone or email, according to your preference.
Can I make a reservation by phone with my gift box?
Phone reservations with a gift box are possible depending on availability and the specific conditions of each gift box, at our Jean-Luc Brendel establishment in Riquewihr.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible depending on availability and the conditions of the Jean-Luc Brendel establishment in Riquewihr.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the jean luc Brendel establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional supplements or options, such as drinks or additional services, are at your own expense. The conditions of the jean luc Brendel establishment are specified on the website for more details.
Is my gift box personalized?
Your gift box is nominative and personalized with the recipient's name. It is valid for a gourmet experience at our jean luc Brendel establishments.
Can my gift box be used all at once?
Your Jean-Luc Brendel gift box can be used in one go. The terms of use are specified at the time of booking, directly with the Jean-Luc Brendel establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid in several establishments of the Jean-Luc Brendel group, including La Table du Gourmet, La Brendelstub, B Suites, B Cottage, and B Vintage in Riquewihr.
Is my gift box valid in only one establishment?
Your gift box is valid in several establishments of the Jean-Luc Brendel group in Riquewihr, including La Table du Gourmet, La Brendelstub, B Suites, B Cottage, and B Vintage. You can choose the establishment that suits you best to enjoy your gastronomic or accommodation experience at Jean-Luc Brendel.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your gift box is possible depending on availability and the conditions of the jean luc Brendel establishment.
Can someone else use my gift box?
The gift box is personalised and can only be used by the designated beneficiary. You can reserve your dates with the establishment and enjoy the unique experience offered by jean luc Brendel.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested when using your gift box according to the establishment's conditions of jean luc Brendel.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Jean-Luc Brendel, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the conditions of the chosen establishment. The Jean-Luc Brendel establishments in Riquewihr, Alsace welcome their guests in unique places, each with its own rules regarding pets.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. The reservation conditions are specific to each experience offered at our jean luc Brendel establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at Jean-Luc Brendel. You can place an order as a guest.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, depending on the availability and reservation conditions of our establishment Jean-Luc Brendel.
What are the check-in and check-out times?
Arrival and departure times vary depending on the establishment chosen from our offers. For your stay at Jean-Luc Brendel, you can fully enjoy the services offered in our various locations, whether at La Table du Gourmet, at the Brendelstub, or in our accommodations such as the B Suites, the B Cottage, or the B Vintage.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. You can enjoy a unique culinary experience, a stay, or a tasting according to the selected offer, at our establishment jean luc Brendel.
What is the difference between a gift box and a free amount voucher?
A gift box at Jean-Luc Brendel offers specific experiences such as meals or stays, while an open amount voucher allows you to freely choose a service from those offered by the establishment.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them before your purchase to offer an exceptional moment in our jean luc Brendel establishments.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment of your choice by mentioning your unique code. Specific conditions are detailed at the time of purchase, in our establishment jean luc Brendel.
Can the gift box be transferred to a third party?
The gift box can be given to a third party. Simply indicate this during the order so that the recipient can fully enjoy the gourmet experience at Jean-Luc Brendel.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, in our establishment jean luc Brendel.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment jean luc Brendel.
What is the validity period of a gift box?
Jean-Luc Brendel gift boxes are valid for 1 year from the date of purchase, thus offering a full year to enjoy the gastronomic and hotel experience at our Jean-Luc Brendel establishment.
Are children allowed?
Children are welcome in our jean luc Brendel establishments, but it depends on the services chosen. For example, the gastronomic restaurant La Table du Gourmet offers a culinary experience suited for adults, while La Brendelstub offers a more convivial and family-friendly cuisine.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The beneficiary can use their gift box up to the value of the box. If the amount of the box is exceeded, an additional payment is required. At Jean-Luc Brendel, any unused balance is lost.
Is the spa access private?
Access to the spa is not mentioned as private in the services offered by the establishment jean luc Brendel.
What types of gift boxes do you offer?
We offer gift boxes for gourmet experiences and stays in Riquewihr, including gastronomic meals, nights in charming hotels, and activities inspired by nature and Alsatian cuisine. These boxes allow you to discover the unique universe of Jean-Luc Brendel.
Do you accept pets?
Pets are allowed in our jean luc Brendel establishments, subject to specific conditions for each location.